Frequently Asked Questions
Everything you need to know about our premium home catering equipment.
What is the typical delivery timeframe for large appliances?
Standard shipping for home catering equipment usually takes 3-7 business days. For oversized items like commercial-grade refrigerators or ovens, our specialized freight partners will contact you to schedule a specific delivery window.
Do you offer a warranty on ECatering products?
Yes, all our products come with a minimum 12-month manufacturer warranty. We also offer extended protection plans for high-use appliances to ensure your home kitchen stays operational.
Can I return an item if it doesn't fit my kitchen layout?
We accept returns within 30 days of delivery, provided the item is in its original packaging and unused. Please measure your space carefully before ordering; a restocking fee may apply to large equipment returns.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm to help you spread the cost of your kitchen upgrades.
Is the equipment suitable for both professional and home use?
Absolutely. ECatering specializes in 'prosumer' gear—equipment that offers professional-grade performance and durability but is designed with safety and aesthetic standards suitable for residential environments.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. For large freight shipments, the carrier will provide a tracking number and a phone number to coordinate the final mile delivery.