Returns & Exchanges
At ECatering, we want you to be completely satisfied with your home and kitchen purchases. If your order doesn't meet your expectations, we offer a 30-day window for returns on all unused items in their original packaging.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the items in their original box with all protective inserts to ensure heavy cookware or appliances are not damaged during transit.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing